FAQ’S

1. How do I book a trip with your company?

You can book a trip by visiting our website and filling out the booking form, or by contacting our customer service team via phone or email. Once you provide the necessary details, we will send you a quote and further instructions.

2. What payment methods do you accept?

We accept various payment methods including VISA, MARTERCARD, bank transfers, and cash (in person). For online payments, we use a secure payment gateway.

3. Can I change or cancel my booking?

Yes, you can change or cancel your booking, but please note that certain fees may apply. Review our cancellation and change policy for specific details or contact our customer service team for assistance.

4. Do I need a visa for my destination?

Visa requirements vary depending on your nationality and the destination. Please check the visa requirements for your specific trip or contact us for assistance.

5. What documents do I need to provide for my trip?

Generally, we require a valid passport (at least 6 months beyond your travel dates), flight tickets, and any special requests or documentation related to your trip. We may ask for additional documents depending on the destination and tour.

6. What is included in the tour package?

Tour packages typically include accommodation, transportation, certain meals, and guided tours. Specific inclusions vary by package, so please review the package details or contact us for more information.

7. How do I prepare for my trip?

We provide detailed travel guides and pre-trip information, including tips on local customs, weather, and essential packing items. We will also contact you a few weeks before your departure to ensure you have all the necessary documentation and to answer any last-minute questions.

8. What health precautions should I take before traveling?

Health precautions depend on your destination. We recommend checking with health authorities or travel clinics for any vaccinations or health advisories. We also advise purchasing travel insurance to cover any unforeseen medical expenses.

9. What safety measures are in place during the tour?

We prioritize your safety and well-being. Our guides and partners follow strict safety protocols and we regularly review our safety practices. If you have specific concerns, please let us know before your trip.

10. What should I do if I encounter problems during my trip?

If you encounter any issues during your trip, contact your local guide or our emergency support team immediately. We are available 24/7 to assist with any problems that may arise.

11. Can I get a refund if I am not satisfied with the trip?

We strive to provide high-quality experiences, but if you are unsatisfied with the trip, please inform us as soon as possible. We will review your feedback and address any concerns according to our refund policy.

Contact us: sales@vietpowertravel.com or +84 947 522 266 if you need further information or have any other questions.